Customer Privacy Notice

Email: training@mmcare.co.uk

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Website user information (including user journeys and cookie tracking)

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names, address and contact details

Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR, and you can find out more about lawful bases on the ICO's website.

Which lawful basis we rely on may affect your data protection rights, which are set out in brief below. You can find out more about your rights and the exemptions which may apply on the ICO's website.

Your right of access

You have the right to ask us for copies of your personal information. You can also request details about where we get personal information from and who we share it with. Some exemptions may apply, which means you may not receive all the information you ask for.

Your right to rectification

You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.

Your right to erasure

You have the right to ask us to delete your personal information.

Your right to restriction of processing

You have the right to ask us to limit how we can use your personal information.

Your right to object to processing

You have the right to object to the processing of your personal data.

Your right to data portability

You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.

Your right to withdraw consent

Where we rely on consent as our lawful basis, you have the right to withdraw that consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details above.

Our lawful basis for collecting or using personal information to provide services and goods is legitimate interests — we're collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

• Providing and delivering training courses, qualifications and quality assurance services.
• Maintaining records of training completion and certifications for verification purposes.
• Managing bookings, payments and administrative functions to ensure smooth service delivery.
• Communicating important updates, reminders or changes related to your training or qualification.
• Improving our courses and services based on feedback and performance analytics.

Our lawful basis for collecting or using personal information for dealing with queries, complaints or claims is also legitimate interests. Our legitimate interests are:

• Investigating and responding to queries or complaints effectively.
• Ensuring compliance with industry regulations and accreditation requirements.
• Monitoring service issues to improve the quality of our training and customer support.
• Keeping records of complaints, resolutions and communications for quality assurance.
• Protecting our business and legal interests in the event of a dispute or claim.

• Directly from you
• Your employer

We keep personal information in line with the MMTraining Ltd retention schedule, section 5 — Customer & Marketing Records.

Others we share personal information with:

• Relevant regulatory authorities
• External auditors or inspectors
• Organisations we're legally obliged to share personal information with
• Debt collection agencies

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details above.

If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the Information Commissioner's Office (ICO).