MMTraining Ltd Customer Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
training@mmcare.co.uk
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
Names and contact details
Website user information (including user journeys and cookie tracking)
We collect or use the following personal information for dealing with queries, complaints or claims:
Names, address, and contact details
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
Providing and delivering training courses, qualifications, and quality assurance services.
Maintaining records of training completion and certifications for verification purposes.
Managing bookings, payments, and administrative functions to ensure smooth service delivery.
Communicating important updates, reminders, or changes related to your training or qualification.
Improving our courses and services based on feedback and performance analytics.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
Ensuring compliance with industry regulations and accreditation requirements.
Monitoring service issues to improve the quality of our training and customer support.
Keeping records of complaints, resolutions, and communications for quality assurance.
Investigating and responding to queries or complaints effectively.
Protecting our business and legal interests in the event of a dispute or claim.
Where we get personal information from
Directly from you
Your Employer
How long we keep information
The below is taken from MMTraining Ltd. Retention Schedule.
5. Customer & Marketing Records
Who we share information with
Others we share personal information with
Relevant regulatory authorities
External auditors or inspectors
Organisations we’re legally obliged to share personal information with
Debt collection agencies
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
13/03/2025
